Service and parts
Start your service visit with the details in hand.
Whether you need routine maintenance, a diagnosis or help identifying a part, a short description of the vehicle and concern makes it easier to give you a useful next step.
Service hours and appointment planning
Service hours are Monday through Friday from 7:30 AM to 5:30 PM and Saturday from 7:30 AM to noon. The department is closed Sunday. Call 1-800-472-9425 before arriving so the team can confirm the current appointment process, timing and any information needed for your visit.
When you call, have the year, make, model, mileage and a concise description of the concern ready. If a warning light is on, note when it appeared and whether anything changed in the way the vehicle drives.
Service information that helps
The most useful service request describes the vehicle and the symptom without guessing at the repair.
- For maintenance: tell us the mileage and the work you believe is due.
- For a noise or drivability concern: describe when it happens, where it seems to come from and whether it is getting worse.
- For a warning light: note the message, whether the light is steady or flashing, and whether the vehicle is safe to drive.
- For parts: provide the VIN when requested so fitment can be checked against the exact vehicle.
Parts and service offers
Part availability, price and fitment must be checked for the exact vehicle. The same is true of service offers: terms, dates, eligible models and required work can change. Contact the service department for current information instead of relying on an old coupon or expired special.
We do not display a service price or appointment slot on this page unless it has been confirmed. That keeps the request straightforward and avoids setting the wrong expectation before your visit.
Keep exploring
Helpful next steps.
Service and parts FAQs
Read practical questions to ask before your appointment.
Learn more →Collision support
Find next-step information after an accident or body-damage event.
Learn more →Request service information
Ask about service, parts availability or current offers.
Learn more →Equinox research guide
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