Good Customer Service
By Jose Herrera from Rochelle Il | April 10, 2017
I was treated nice and I feel I got a fair deal. I got the car payment I was
looking for. Ada Estrella treated me well and I would recommend my friends
to buy at Sawicki Motors! She also speaks Spanish very well.
Rating from Jose Herrera
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5
Excellent service bought a car
Called about a car I saw on their website, they let me pick up that day take home to show my husband brought back the next day and purchased. Excellent sales person. Her name was Sarah and she was great. Mike also came out and talked to me and he was very nice. Everyone there was nice and helpful would definitely recommend them for purchasing a car. Also would look them up when we need another car . Great place
SERVICE DEPARTMENT – “On Monday, March 7th I was traveling from Rockford, IL to Omaha, NE and stopped for gas at the Petrol station just off I-39. I inadvertently filled my 2004 Toyota Highlander with E85 gasoline and knew right away that I had done something wrong.
Upon asking for help at the station, I was given the phone number for Sawicki Motors. When I called, I was advised by Kerry Clark as to how my vehicle might react and given directions to the service department. The next six and a half hours were spent at your facility while your staff drained the gas and dealt with some other problems that arose.
I want you to know how grateful I am for the kind, attentive care that I received, particularly from Mr. Clark, but also from everyone that I encountered while there. I was traveling alone and was made to feel safe and cared for. When I finally left the service department, I was assured that the car was safe to drive and advised to check with my local Toyota dealer after arriving home.
I applaud and thank you and your staff for outstanding service and kindness.
COLLISION CENTER TESTIMONIAL – “Guyla, I appreciate so much the prompt, efficient, courteous, and thorough service you provide. It’s a pleasure doing business with you, and a pleasure conversing with you as well. Make sure your boss is aware of what a valuable employee you are. Thanks again!”
COLLISION CENTER TESTIMONIAL – “Guyla & Staff at Collision Center, you made my truck look amazing and I love my truck. Guyla you kept us completely informed daily of everything you guys did that to me was an example of excellent service! Thanks Again.”
COLLISION CENTER TESTIMONIAL – “Guyla, Thanks so much for giving Geoff a ride to school. Thanks for going the extra mile!! We appreciate you.”
COLLISION CENTER TESTIMONIAL – “Guyla, Gred and All, Thanks! Just have to tell you how much I appreciate the way you all put my car back in good condition in every way. I’m proud to drive it again.”
COLLISION CENTER – “Guyla, Just a note to let you know that you are appreciated very much in everything you do. Thank you!” -Grace Malyszek
SERVICE CENTER TESTIMONIAL – In reference to ‘Helping Hands Day’ – I appreciate all that you did and the kindness that you and your staff has shown me/us! Thank you so much for the generous thinking of the “Hope” clients and for getting my car ready for the winter season! Boy, did it relieve the stress of not knowing if all was ok with my car and the stress of another bill! With deep appreciation and thanks.
SERVICE CENTER TESTIMONIAL – “Thank you from all of the HOPE Staff for all the work you and your mechanics do to make our client’s lives easier.” -Hope Staff
SERVICE CENTER TESTIMONIAL – “Thank you all for your wonderful help. I can’t say enough about all your help. Happy New Year-Hope It’s Great”
SERVICE CENTER TESTIMONIAL – “Thank you so much! Words cannot say how happy you all made me. Hugs.”
SERVICE CENTER – “The words Thank You do not seem like enough but, I just wanted you to know just how much I appreciated it (your help)! It sure took a load off my mind to know that the car was serviced and ready for winter. Thank you.”